This Privacy Policy explains how tk789 collects, stores, uses, and protects the personal data of players and visitors. We are committed to handling your information with transparency, security, and respect for your rights.
A summary of our core commitments to data security, transparency, and player control
Every data transmission between your device and the tk789 platform is protected by 256-bit SSL encryption. This applies to login sessions, deposit and withdrawal requests, personal data submissions, and all account management operations without exception.
tk789 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only with trusted service partners required to operate the platform — such as payment processors and identity verification providers — and only to the extent necessary.
Players have the right to access, correct, and request deletion of their personal data held by tk789. You may submit a data subject request at any time through the support team. All requests are processed within a reasonable timeframe and confirmed in writing via your registered email address.
Payment method details — including bKash, Nagad, and Rocket account information — are handled by certified payment processors and are never stored on tk789's servers in an unencrypted form. tk789 does not have access to your mobile banking PIN or account passwords.
Promotional communications from tk789 — including bonus offers, event notifications, and platform updates — are optional. Players may opt out of marketing emails or SMS messages at any time by updating their communication preferences within the account settings dashboard or by contacting support.
tk789 collects only the personal data that is genuinely necessary for the safe, compliant, and functional operation of the platform. This Privacy Policy clearly identifies every category of data collected, the purpose for which it is used, and the legal basis for processing it.
This Privacy Policy (hereinafter referred to as "this Policy" or "the Policy") is published by tk789 and governs the collection, storage, processing, and use of personal data relating to all individuals who visit, register on, or otherwise interact with the tk789 online gaming platform accessible at tk789.biz and all associated subdomains and services.
tk789 is committed to protecting the privacy and personal data of its players and website visitors. This Policy has been written to be clear, transparent, and accessible. It explains precisely what personal information tk789 collects, why it is collected, how it is used, with whom it may be shared, how long it is retained, and what rights you hold in relation to your own data.
By creating a tk789 account, making a deposit, or continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents. If you do not agree with any aspect of this Policy, you should discontinue use of the platform and contact support to arrange account closure.
For the purposes of this Policy, the data controller — that is, the entity that determines the purposes and means of processing your personal data — is tk789, operating the platform at tk789.biz. tk789 is responsible for ensuring that personal data collected through the platform is processed lawfully, fairly, and in accordance with this Policy.
All data subject requests, privacy enquiries, and complaints relating to the handling of personal data under this Policy should be directed to the tk789 Data Protection contact via the support channels listed in Section 16 of this Policy.
tk789 collects the following categories of personal data, depending on the nature of your interaction with the platform:
tk789 collects personal data through the following mechanisms:
tk789 processes personal data on the following legal bases, depending on the specific processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and maintenance | Performance of a contract (the Terms & Conditions agreement) |
| Age and identity verification | Legal obligation and legitimate interests (player protection) |
| Processing deposits and withdrawals | Performance of a contract |
| Fraud detection and security monitoring | Legitimate interests (platform integrity and player protection) |
| Responsible gaming monitoring | Legitimate interests and legal obligation (player welfare) |
| Sending promotional communications | Consent (which may be withdrawn at any time) |
| Platform analytics and improvement | Legitimate interests (improving service quality) |
| Compliance with legal and regulatory requests | Legal obligation |
tk789 uses the personal data it collects for the following purposes:
To create and maintain your player account, authenticate your identity at login, process deposits and withdrawals in BDT (৳), manage your bonus eligibility and wagering history, and provide access to all gaming services on the tk789 platform including cricket betting, live casino, and slots.
To verify your age (18+ requirement) and identity as required by applicable due diligence standards, to conduct anti-money laundering (AML) checks on account activity, and to fulfil any reporting obligations to competent authorities that may arise under applicable law.
To respond to enquiries submitted via live chat, email, or WhatsApp; to resolve account disputes; to process responsible gaming requests such as self-exclusion and deposit limit changes; and to maintain a record of communications for quality assurance and dispute resolution purposes.
To monitor account activity for indicators of fraudulent behaviour, collusion, bonus abuse, or other Prohibited Conduct as defined in the Terms & Conditions; to detect unauthorised account access; and to protect the financial integrity of the platform and its players.
Where you have given your consent to receive marketing communications, to send you information about tk789 bonus offers, seasonal promotions (including Eid, Pohela Boishakh, and Victory Day special events), game launches, and platform updates. You may withdraw this consent at any time — see Section 14.
To analyse aggregated and anonymised usage data for the purpose of improving platform performance, identifying popular game categories, optimising the player experience, and developing new features. Analytical data used for this purpose does not identify individual players.
tk789 does not sell, rent, or trade your personal data to third parties. Personal data is shared only in the following limited and necessary circumstances:
Transaction data is shared with the payment processing partners required to execute your deposit and withdrawal requests — including bKash, Nagad, Rocket, Upay, and banking partners. These processors receive only the data necessary to complete the specific transaction and are contractually bound to handle it securely and not use it for any other purpose.
Where tk789 uses third-party identity verification services to confirm age and identity, the relevant identity documents and personal details are shared with those providers solely for verification purposes. Such providers are selected on the basis of their security standards and data protection credentials.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may process limited technical data (such as session tokens and game round identifiers) in connection with the delivery of their games. These providers operate under their own data protection frameworks and are not provided with players' full identity or financial records.
tk789 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. In such cases, tk789 will disclose only the minimum data necessary to satisfy the specific legal requirement.
Cookies are small text files placed on your device by a website when you visit it. tk789 uses cookies and similar tracking technologies (including pixel tags and local storage) to support the operation, security, and analysis of the platform.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling performance or functional cookies may affect your experience on the tk789 platform. Instructions for managing cookies are available in the help documentation of all major browsers.
tk789 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While tk789 takes all reasonable steps to protect your personal data, no method of data transmission over the internet or electronic storage is completely immune from risk. Players are reminded of their own responsibility to maintain the security of their account credentials as set out in the Terms & Conditions.
tk789 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The following general retention principles apply:
Upon the expiry of applicable retention periods, personal data is securely deleted or permanently anonymised in accordance with tk789's data disposal procedures.
As a data subject, you hold the following rights in relation to your personal data held by tk789. To exercise any of these rights, please contact the support team using the details in Section 16:
tk789 will respond to all data subject requests within a reasonable period and no later than 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.
The tk789 platform is strictly restricted to individuals aged 18 years or older. tk789 does not knowingly collect personal data from individuals under the age of 18. If tk789 becomes aware that personal data has been collected from an individual who is under 18, all such data will be deleted immediately and the associated account will be closed. If you believe that a person under the age of 18 has registered an account on tk789, please notify the support team immediately.
tk789 primarily serves players in Bangladesh, and personal data is processed in connection with services and infrastructure that may involve data transfers to locations outside Bangladesh. Where such transfers occur, tk789 ensures that appropriate safeguards are in place to protect the security and integrity of the transferred data, including contractual data protection clauses with the receiving entities.
Specifically, transfers of personal data to game providers such as Pragmatic Play, Evolution Gaming, and other certified studio partners may involve processing on servers located in jurisdictions outside Bangladesh. All such providers are selected on the basis of their compliance with internationally recognised data protection standards.
tk789 may, where you have provided your consent during account registration or at a later stage, send you promotional communications by email and/or SMS. These communications may include information about bonus offers, seasonal promotions, new game launches, and platform updates relevant to Bangladesh players.
You may opt out of marketing communications at any time by:
Opt-out requests are processed promptly. Note that even after opting out of marketing communications, you will continue to receive transactional and account-related messages — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the operation of your account and are not subject to marketing opt-out preferences.
tk789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform operations, or data handling practices. The effective date of the current version is stated at the top of this Policy and in the Table of Contents.
Where material changes are made to this Policy — such as changes to the categories of data collected, the purposes for which it is used, or the third parties with whom it is shared — tk789 will notify registered players via their registered email address prior to the changes taking effect. Continued use of the platform following notification of an updated Policy constitutes acceptance of the revised terms.
tk789 recommends that players review this Privacy Policy periodically to remain informed of how their personal data is being handled.
For all privacy-related enquiries, data subject access requests, or complaints regarding the handling of your personal data, please contact the tk789 Data Protection team through the following channels:
All privacy enquiries are handled in English and are treated with strict confidentiality. tk789 support operates 24 hours a day, 7 days a week, including Bangladesh public holidays (BST, UTC+6).
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